Eliminate key person risk, have continuous improvement of your IBM Planning Analytics / TM1 applications, and tap on a single technology focused organisation with global reach.
Linda, this is quite a common concern and we understand your concern. With Cubewise’s Managed Services, we’ll take responsibility of managing your entire TM1 and Planning Analytics environment where you can have the peace of mind, while we’ll relieve your concerns and fit to your organisation’s requirements in managing your TM1 application ecosystem. Cubewise consultants who support a portfolio of other customers around the globe will be part of a team in managing these environments. Where applicable, with a designated Technical Account Manager (TAM) who has prior knowledge of your TM1 model, you can further leverage Cubewise’s TM1 expertise and knowledge to streamline your TM1 needs.
Such an approach will enable achievement of highest efficiency and effectiveness when defining requirements and doing future developments and enhancements. Ensuring the longevity and maximising uptime of your systems and applications will be critical but also helping facilitate opportunities to constantly progress and make continuous improvements to the TM1 environment pro-actively will be equally important. This pro-active approach with the intent of continuously driving improvements and enhancements to the TM1 system helped largely by Pulse for TM1 software will be at the forefront of delivering these managed services.
In short, we’ll be the single point of service in managing your TM1 and Planning Analytics environments ensuring and enabling them to become sustainably competent.
Travis, you are not alone!
With Cubewise Support’s capability of providing support globally, and with consultants who are focused 100% on TM1, we are always ready to address your raised issues/requests as per your needs.
With pre-defined arrangements especially around those peak times, you can be rest assured that you’ll have the much needed assistance at hand to help mitigate around those tight deadlines. Per your business requirements in coordination with a Technical Account Manager (TAM), we can even help arrange initiatives to meet your month end objectives while ensuring there is business continuity without any possible risks or impact to those deadlines.
Debbie, we hear you! You can rely on obtaining support assistance during your absence with Cubewise Support and its experienced TM1 consultants.
Our consultants who’ll have prior knowledge of your model (knowledge and review sessions performed at the start of the Support engagement), processes and reporting environment will be responsible to conduct the initial diagnosis & respond to business users directly with respect to their respective problems or issues.
Our consultants who have real-life project experience across different customers, different scenarios and having delivered solutions should give you the comfort of knowing that all support requests will be addressed effectively and efficiently. We’ll strive to improve application performance and user experience using our battle tested software toolsets and best practices throughout.
Don’t worry Debbie, you can now have your much-needed work life balance!
